Thank you for shopping with us. Your satisfaction is important to us, and we want your experience to be worry-free. Please read our return and refund policy carefully to understand your rights and our procedures.

Return Eligibility & Timeframe

• Most products may be returned within 30 days from delivery.

• Returned items must be unused, unwashed, and in original packaging with all tags attached.

• Personalized items, intimate apparel, clearance, and final sale products are not eligible for return.

Return Process

• Contact our customer service team within the 30-day return window, providing your order number and the reason for the return.

• Follow the instructions provided to return your item.

• Customers are responsible for return shipping costs unless the item is faulty or damaged.

Refunds

• Once the returned item is received and inspected, you will be notified of approval or rejection.

• Approved refunds are processed to your original payment method within 14–30 days.

• Shipping fees are refundable only for defective, damaged, or incorrect items.

Faulty or Damaged Items

• Please report faulty or damaged items within 7 days of receipt.

• We will arrange return shipping and offer a full refund or replacement at no cost.

Exchanges

• Exchanges for the same item or size may be available if stock permits; contact customer service for instructions.

Legal Rights

• Our policy complies with all applicable Canadian consumer protection laws.

• Customers retain all statutory rights that offer further protection beyond this policy.

Questions or Returns

If you have questions or wish to start a return, don't hesitate to contact our customer service team via our contact page.