Buyer Protection Program

At, we understand the importance of providing a secure and reliable shopping experience for our customers. That’s why we have implemented the Purchase Protection Program, which is designed to assist you in case something goes wrong when shopping from a small business.

What is the Purchase Protection Program?

The Purchase Protection Program is our way of ensuring that you have peace of mind when shopping on our platform. It is an additional layer of protection that covers eligible purchases made by small businesses.

What is eligible for the Purchase Protection Program?

Not all purchases made on are eligible for the Purchase Protection Program. To be eligible, the purchase must meet the following criteria:

  • The purchase must be made from a small business listed on
  • The purchase must be made using our secure payment system
  • The purchase must be shipped to an eligible address

It is important to note that not all small businesses listed on participate in the Purchase Protection Program. However, when browsing our platform, you will see a badge indicating whether a particular seller is part of the program or not.

How does the Purchase Protection Program work?

If you have made an eligible purchase and something goes wrong, you can file a claim through our Purchase Protection Program. Our dedicated team will review your claim and work with you and the seller to find a resolution.

Some of the scenarios where the Purchase Protection Program can assist you include:

  • Non-delivery of the purchased item
  • Delivery of an item that is significantly different from the product description
  • Receiving a damaged item
  • Receiving a counterfeit or fake item

It is important to note that the Purchase Protection Program is not a warranty program. It does not cover issues such as buyer’s remorse, change of mind, or dissatisfaction with the product quality.

How to file a claim?

If you encounter any issues with an eligible purchase, you can file a claim through our website. Simply log in to your account, go to the Purchase Protection Program section, and follow the instructions to submit your claim.


At, we take your shopping experience seriously. Our Purchase Protection Program is designed to provide you with peace of mind when shopping from small businesses on our platform. We encourage you to read the program’s terms and conditions to fully understand your rights and responsibilities as a buyer.